FAQs
What are the delivery charges for orders from the Online Shop?
- Shipping is available all over Pakistan.
- Free standard shipping is available on all orders above Rs. 4,000.
- A flat shipping fee of Rs. 250 applies to orders below Rs. 4,000.
- Orders are shipped through trusted courier partners across Pakistan.
- To help prevent fraudulent activity, orders may be confirmed before dispatch.
- Athlix reserves the right to update shipping policies at any time without prior notice.
If the customer is unavailable at the time of delivery, the courier representative may contact the customer for further instructions. The parcel may be rescheduled for delivery based on the customer’s response.
Which payment methods are accepted in the online shop?
Athlix currently accepts payments through:
- Cash on Delivery (COD)
- Bank Transfer
All payments are processed through secure and trusted payment channels.
How secure is shopping in our Online Store? Is my personal information safe?
We take your privacy and security seriously. All personal and payment information shared on our website is protected using advanced SSL (Secure Socket Layer) encryption technology. This ensures that your details — including your name, address, payment card information, and banking data — are transmitted securely and remain completely confidential.
Our secure server technology prevents unauthorized access, ensuring that your information cannot be viewed, intercepted, or misused by third parties while you shop with us online.
What happens after I place an order?
After placing your order, it will go through several processing stages to ensure a smooth and secure shopping experience. Initially, your order status will appear as “Pending” once it is received in our system. Our team may then contact you for order confirmation, after which the status changes to “Phone Verified”. Once confirmed, your order is prepared and dispatched for delivery.
When the item has been shipped, the status updates to “Order Shipped”, indicating that your order is on its way. After successful delivery, the status changes to “Order Complete”. If an order is cancelled for any reason, the status will be marked as “Order Cancelled”, and you will receive an email notification with the reason for cancellation.
For selected products, an advance payment may be required, in which case the status will show as “Awaiting Advance Payment” until the payment is received. Throughout the process, customers are notified whenever their order status is updated.